💬

WhatsApp

Business API

Connected

+971 50 XXX XXXX

WhatsApp Analytics

Track your messaging performance

📤Messages Sent

8,432

+12%

📥Messages Received

6,127

+18%

💬Conversations

1,847

+8%

⏱️Avg. Response Time

2.4 min

-15%

⭐Customer Satisfaction

94%

+3%

Message Volume

1

3

5

7

9

11

13

Jan 24Jan 31

Response Time Distribution

35%

<1 min

45%

1-5 min

15%

5-15 min

4%

15-60 min

1%

>1 hour

Agent Performance

🤖

Ahmed (AI Sales Agent)

3,240 messages

0.5 min

avg response

96%

satisfaction

👤

Sarah (Support)

1,523 messages

2.1 min

avg response

94%

satisfaction

👤

Mohammed (Sales)

987 messages

3.4 min

avg response

91%

satisfaction

👤

Fatima (Success)

654 messages

4.2 min

avg response

98%

satisfaction

Chatbot Performance

🤖Welcome Bot

1247 triggered

Completion89%

Handoffs11%

🤖Sales Qualifier

543 triggered

Completion76%

Handoffs24%

🤖Support Triage

892 triggered

Completion94%

Handoffs6%

Conversation Topics

Pricing Questions423

28%

Demo Requests312

21%

Feature Inquiries245

16%

Technical Support198

13%

Account Issues167

11%

Partnership89

6%

Other76

5%

Peak Conversation Hours

Mon

Tue

Wed

Thu

Fri

Sat

Sun

12 AM6 AM12 PM6 PM11 PM

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